We are looking for a French Bilingual Business Systems Analyst for a 1 year contract with high possibility of extension. Role is fully on site in Laval.
In this role, you will act as a key link between business operations, customer service, commercial teams, and technical support. You will be responsible for analyzing business processes, maintaining data accuracy, supporting SAP/ERP functionality, and identifying opportunities to improve operational efficiency through technology and automation.
A significant focus of this position will be supporting Electronic Data Interchange (EDI) processes and collaborating with customer service and commercial contract teams to streamline order management and business workflows.
The successful candidate will be comfortable managing multiple priorities, investigating complex operational issues, and translating business requirements into practical system and process improvements.
Key Responsibilities
- Provide functional support and ongoing maintenance for SAP/ERP systems used by Commercial Support and Sales Operations teams.
- Monitor business applications and ensure system data, transactions, and operational processes remain accurate and compliant.
- Work closely with ERP support teams to investigate system issues, coordinate resolutions, and maintain system integrity.
- Analyze business processes and identify opportunities to improve efficiency, reduce manual activities, and enhance workflows.
- Collaborate with Customer Service and Commercial Contract teams to support and optimize EDI transactions and integrations.
- Perform data analysis, investigate discrepancies, and provide actionable insights to support business decisions.
- Monitor order processing activities, identify bottlenecks, and recommend improvements to order management processes.
- Gather and document business requirements, translate operational needs into system enhancements, and coordinate implementation activities.
- Support business projects, system upgrades, testing, and process improvement initiatives.
- Develop and maintain reports, spreadsheets, and analytical tools to support operational performance.
- Work with cross-functional stakeholders to ensure business applications align with departmental objectives.
- Provide guidance and subject matter expertise on ERP-related processes and operational challenges.
Required Qualifications and Experience
- Bachelor's degree in Business, Information Technology, Computer Science, or a related discipline; equivalent professional experience will also be considered.
- Minimum of 4 years of experience in business analysis, systems analysis, ERP support, or a related analytical role.
- Strong working knowledge of SAP and ERP business applications.
- Experience with data analysis, reporting, and identifying business process improvements.
- Advanced Microsoft Excel skills, including data manipulation, reporting, and analysis.
- Understanding of order management, sales operations, commercial processes, and transaction monitoring.
- Experience working with EDI processes, integrations, or electronic business transactions is highly desirable.
- Previous involvement in project coordination, system enhancements, or business process improvement initiatives.
- Strong written and verbal communication skills, with the ability to work effectively with both technical and non-technical stakeholders.
- Excellent interpersonal skills and a customer-focused approach.
Note: We use AI tools to: obtain basic information, detect plagiarism, false employment history or references, categorize your skills, and do an initial match with job posting.
