Together we create craft for the future.
As a craftsman and family business, two things are especially close to our hearts: craftsmanship and people. With more than 1000 employees worldwide, we manufacture high-quality interiors for business & private jets and residences. From sales and project planning to the design and manufacture of high-end interiors, our focus is always on innovation, passion and handshake quality. At F/LIST, we value not only your skills, but also your uniqueness. We are all about achieving great things and growing together.
With over 100 employees, F/LIST CANADA is the company's first international location, established over 15 years ago, and is the center of excellence for high-quality wood veneers in the F/LIST Group. The location provides aftermarket services for business & private jets, produces interiors for Air New Market in North America and designs custom residential interiors.
As part of our team you will...
- Provide first- and second-level IT support for employees across our North American locations.
- Troubleshoot hardware, software, network, printer, mobile device and connectivity issues.
- Install, configure and maintain computers, applications, peripherals and workplace IT equipment.
- Support Windows, Microsoft 365, Citrix, VPN and mobile devices.
- Perform user onboarding and offboarding, including account setup, access changes and basic user training.
- Manage mobile devices using Microsoft Intune and other company systems.
- Coordinate IT hardware purchasing, inventory, repairs and lifecycle replacements.
- Monitor local network and IT infrastructure and escalate complex issues to the central IT team.
- Maintain accurate documentation of equipment, network configurations and support procedures.
- Coordinate with external IT partners, suppliers and the central IT team in Austria.
- Ensure reliable IT support during North American business hours, including periods when the Austrian IT team is unavailable.
You're a good fit if you....
- Have relevant education or practical experience in IT support or systems administration.
- Have experience providing first- and second-level support in a professional environment.
- Possess good knowledge of Windows, Microsoft 365, computer hardware, networking and workplace peripherals.
- Have experience with Microsoft Intune, Citrix and mobile device support, or are willing to develop these skills.
- Understand networking fundamentals such as TCP/IP, DNS, DHCP, Wi-Fi and VPN.
- Demonstrate strong troubleshooting, organizational and communication skills.
- Work independently, take ownership of support cases and know when to escalate.
- Have a customer-focused mindset and enjoy supporting users across different locations.
- Are available to work full-time during agreed North American business and support hours.
- Due to our international business environment and close collaboration with our headquarters in Austria and subsidiaries worldwide, have strong English communication skills.
What we have in store for you…
Employees of F/LIST CANADA benefit from a competitive salary package based on capabilities and experience, flexible working hours and more attractive benefits. We actively promote your personal and professional development and offer flexibility and freedom for your own ideas. Take the opportunity to play a key role in the further development and shape the future of F/LIST CANADA together with a passionate and dynamic team.
