Your role as Program Adoption Advisor
Dialogue is looking for a Program Adoption Advisor to take part in our mission to help people improve their wellbeing. Your role will be to support daily Customer Success operations, strengthen relationships with our SMB clients, and help optimize processes that drive retention and satisfaction.
This is a great opportunity for someone who wants to build a strong foundation in Customer Success while contributing meaningfully to client experience and operational excellence. Want to join our exceptional team in an evolving industry? Good news - we saved you a seat!
What you'll be doing
- Deliver best-practice insights to internal teams and clients by providing strategic, actionable recommendations that support the selection and implementation of high-impact strategies to drive registration, utilization, and overall program effectiveness
- Develop segment-specific engagement strategies by creating tailored playbooks that reflect unique user behaviors, channel preferences, and platform limitations to drive impact and long-term retention, with clear, actionable recommendations
- Understand the client’s reality, business context, and needs through thorough discovery, and analyze industry trends and client data to identify content gaps, addressing them by developing new assets or adapting existing materials
- Partner strategically with Customer Success, Product, and Marketing teams to support key initiatives that drive engagement optimization, strengthen the end-to-end member journey, and improve client and member outcomes by leveraging insights to inform workflow, onboarding, and retention strategies
- Support scalable execution of programs by coordinating logistics for Health & Wellness sessions and launches, ensuring smooth delivery and a frictionless experience for clients and members
We'd love to hear from you if you have
- Strong written and verbal communication skills in both French and English
- A solution-oriented mindset with the ability to analyze industry data, identify performance gaps, and deliver creative, high-impact solutions
- Experience working cross-functionally with Product, Marketing, and Customer Success teams to streamline the member and client journeys and improve internal workflows
- A background in adapting content into targeted tools that drive engagement across the entire client journey, from onboarding to long-term retention.
- Excellent organizational skills and the ability to manage multiple priorities with care and precision
- Comfort working with digital tools and learning new systems quickly
- 5+ years experience in Customer Success, marketing, or customer strategy within a SaaS or service-based environment
At Dialogue, your well-being is our priority
Taking care of others also means taking care of our team! Depending on your role and employment status, you could have access to the following benefits:
- Access to the Dialogue app and virtual mental health support for you and your family
- Benefits plan, a health spending account, dental coverage, and fitness reimbursement
- 4 weeks vacation, 9 wellness days, and 1 volunteer day
- Hybrid work: 3 days/week in our Montreal or Toronto offices, excluding remote roles
- Work abroad up to 4 weeks/year
- Incentive plans, referral bonuses & RRSP matching
- Learning via Coursera, external training budget & mentorship
- Optional parental leave top-up
The posted salary range represents the expected hiring range for this role. At Dialogue, where a candidate's offer lands within the range is determined by relevant experience, demonstrated skills, and qualifications.
